WRITING
Read the rubric and the letter, which is partly inappropriate, and answer the questions.
Hello Sir/Madam,
I am writing to express my dissatisfaction with the wireless Internet connection I recently ordered from your
company and to say that your online advertisement is a joke.
Firstly, your online advertisement stated that the cost of the connection is €14 per month; however, I was
charged € 25 instead. Are you serious? Secondly, you claimed that the first month is provided gratis when
ordering online. Despite this, I had to pay the first month plus € 30 for a set-up fee, which wasn’t mentioned
anywhere.
Furthermore, you clearly advertised that the offer includes a free wireless router, which I never received. Last
but not least, the connection is very slow, and not 7mbps as is falsely mentioned in your website. I am a busy
man so I want to be able to check my e-mails fast and not waste time waiting.
Taking the above into consideration, I believe that I am entitled to a refund and I expect you to see to this
matter at once. If not, I’ll make sure no one ever buys anything from you again.
I look forward to your prompt reply.
1. Which words or phrases in the greeting and the first paragraph are too informal? How would you rewrite them?
a. b.
2. Which two sentences in the second and fourth paragraphs are informal or aggressive and should not be included?
a. b.
3. Which sentence in the third paragraph is irrelevant to the letter and should not be included?
Wireless Internet Connection
Surf the Net
Make long-distance calls
Download, send
and receive files fast
Features:
Speed: up to 7 mbps
Free wireless router
5GB usage limit
E-mail address, virus and
spam protection included
€14 per month
Yours faithfully,
Edmond Bannister
First month free
if you order online!
Read the rubric and the letter, which is partly inappropriate, and answer the questions.
Hello Sir/Madam,
I am writing to express my dissatisfaction with the wireless Internet connection I recently ordered from your
company and to say that your online advertisement is a joke.
Firstly, your online advertisement stated that the cost of the connection is €14 per month; however, I was
charged € 25 instead. Are you serious? Secondly, you claimed that the first month is provided gratis when
ordering online. Despite this, I had to pay the first month plus € 30 for a set-up fee, which wasn’t mentioned
anywhere.
Furthermore, you clearly advertised that the offer includes a free wireless router, which I never received. Last
but not least, the connection is very slow, and not 7mbps as is falsely mentioned in your website. I am a busy
man so I want to be able to check my e-mails fast and not waste time waiting.
Taking the above into consideration, I believe that I am entitled to a refund and I expect you to see to this
matter at once. If not, I’ll make sure no one ever buys anything from you again.
I look forward to your prompt reply.
1. Which words or phrases in the greeting and the first paragraph are too informal? How would you rewrite them?
a. b.
2. Which two sentences in the second and fourth paragraphs are informal or aggressive and should not be included?
a. b.
3. Which sentence in the third paragraph is irrelevant to the letter and should not be included?
Wireless Internet Connection
Surf the Net
Make long-distance calls
Download, send
and receive files fast
Features:
Speed: up to 7 mbps
Free wireless router
5GB usage limit
E-mail address, virus and
spam protection included
€14 per month
Yours faithfully,
Edmond Bannister
First month free
if you order online!
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