Following a dispute with an air carrier, you contact the Directorate General of Civil Aviation
Has your flight been canceled or arrived late? Have you been denied boarding? Has your luggage been lost or damaged? International laws - European Regulation No. 261/2004 of February 11, 2004, in the first three cases, and the Montreal Convention for luggage problems - guarantee you compensation.
If your flight left French territory and if your written requests to the company are unsuccessful, file a complaint with the Directorate General of Civil Aviation (DGAC). This administration may intervene with the airline and, if necessary, sanction it.
If your flight was departing from another European state, it will give you the contact details of its European counterparts.
If you have Internet access, you can use the online complaint form on the DGAC website: www.aviation-civile.gouv.fr.
DGAC • Air transport department Passenger rights mission
Air passenger office (MDP / P2)
50, rue Henry-Farman • 75720 Paris Cedex 15
Madam, Mr. Director,
I would like to make a complaint against the airline (name of the company).
Indeed, (describe here as precisely as possible the incident of which you were the victim: date of travel, flight number, scheduled and actual departure and arrival times if it is a delay, circumstances of the denied boarding, etc.).
I tried in vain to assert my rights (describe here the steps taken) and you will find attached my letters and (if applicable) the answers that were given to me.
I would be grateful if you would examine my file and, if you consider that my request is justified, to intervene with the company so that it grants me the indemnities to which I am legally entitled.
Thanking you in advance, please accept, Madam, Mr. Director, the expression of my best regards.
(Signature) 46
BANK - MONEY
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