A LETTER OF COMPLAINT BASED ON PROMPTS
For the layout of formal letters, see 1a.
Set phrases for opening paragraph
I am writing to complain about / make a complaint about ...
I am writing to you regarding / in connection with ...
I regret that I am obliged to complain about ...
I feel I must complain about ...
It was completely different from ...
I feel it is absolutely unacceptable ...
I am dissatisfied with ...
Unfortunately, it was nothing like I expected.
Expressions for main part
The problem is ...
I must mention/point out ...
To make matters worse ...
As if that was not bad enough ...
I was shocked/surprised ...
To my amazement/surprise ...
Your advertisement/brochure was misleading.
In your advertisement/brochure you state otherwise.
You failed to mention that ...
You led me to believe that ...
Set phrases for closing paragraph
I believe I am entitled to a partial/full refund.
I demand a full refund / immediate action / a replacement.
I would be grateful if you would deal with this matter immediately.
I would appreciate it if we could sort this matter out as soon as possible.
I feel sure / am confident that this matter will receive your prompt attention.
I hope that you will give this matter your prompt attention.
I am afraid that if this matter is not dealt with immediately, I will ...
I hope to hear from you as soon as possible.
I look forward to hearing from you.
Thanking you in advance
A REVIEW
Introduction/Plot Comments Conclusion
This book is a best seller.
The book is written by ...
It is a novel / a classic /
an adventure story / a mystery, etc.
It came out in ...
It was published in/by ...
The book tells the story of ...
The main character is ...
The story is based on ...
The story begins ...
The book is about ...
It is set in ...
The plot becomes interesting/
complicated when ...
At some point in the story ...
The hero/heroine of the story ...
This book is badly/well written.
The opening chapters are so
appealing that you want to keep on
reading.
The book contains detailed/ vivid
descriptions of the characters.
The book is very descriptive and
informative.
The plot is weak/confusing/slow in
development.
It is full of suspense.
It’s long/boring/interesting.
Certain parts are funny/amusing.
It has realistic dialogues.
The ending is (un)predictable/
disappointing/spine-chilling.
It has a surprising end.
It portrays ... successfully.
You will find it hard to put down.
It is (not) worth reading.
If you haven’t read it, make sure you get a
copy.
I was highly disappointed by the book.
It is a big let-down from start/beginning to
finish/end.
It’s a classic / a blockbuster.
It’s a highly entertaining book.
It’s worthwhile.
I found the book boring/exciting.
It’s a masterpiece of its kind.
It appeals to all ages.
It’s (un)suitable for children.
I definitely recommend it.
Expressions/phrases commonly used in a book review
BOOK
Expressions/phrases commonly u used in a letter giving advice
A LETTER GIVING ADVICE
Opening paragraph
I was sorry to hear that you’ve got problems.
I hope the following advice will help you.
I’ve thought about your problem quite a lot.
The reason I’m writing back so quickly is to give you
some advice.
Main Part
I think / Maybe you should(n’t)...
If I were in your position, / If I were you, I’d...
I strongly advise you to...
One thing you can do is...
How/What about...?
Why don’t you...?
Closing paragraph
I hope everything goes well. Good luck!
Let me know how everything turns out.
There’s no need to panic. You’ll get over it.
Everything will be just fine.
Don’t forget to keep in touch.
For a list of linking words/phrases you can use, see 1b.
AN ESSAY II
Greetings Set phrases for opening paragraph Set phrases for closing paragraph Signature endings
Dear Tom
Dearest Jane
Dear Mum
Dear Aunt Sue
Hi Karen!
Hello Bill!
NOT:
Dear brother
Dear friend
Dear cousin
How are you (keeping)?
I hope you’re fine.
What have you been up to?
I haven’t heard from you for ages.
It was nice to hear from you.
Thank you / Thanks for your letter.
Sorry I haven’t written for so long.
It’s taken me ages to reply, but ...
I’ve been meaning to write back, but ...
Just thought I’d drop you a line.
Well, I think that’s about it.
Well, that’s all for now.
Well, I’d better finish off here.
I must go now.
Write soon.
Waiting for your letter.
I’m looking forward to hearing from you.
See you soon.
Keep in touch.
Give my love/regards to everyone.
Yours
Love
All my love
Best wishes
All the best
Lots of kisses
Take care
Bye for now
AN E-MAIL BASED ON PROMPTS
A REPORT
Introduction Conclusion
The aim/purpose of this report is to...
This is a report on...
This report describes / deals with...
All in all...
To sum up...
On the whole...
In my opinion,...
I definitely recommend this place...
An informal letter is a personal letter usually written to a friend, a relative or an acquaintance. Note the layout below:
92 Park Lane
Epsom
Surrey KT18 2LR
18 June 20....
Dear Ben,
Best wishes,
John
Greeting: on the
left-hand side of
the page
(e.g. Dear Bill,
Dear Mum). Put
a comma after
the name.
Indent
paragraphs: start
the first line of
each paragraph
under the
comma.
Signing off:
towards the
middle of the
page (e.g. Love,
Best wishes).
Don’t forget
the comma
followed by
your first
name written
underneath.
Your
address: on
the righthand
side
of the page
(not always
necessary).
Date: below
the address.
In the FCE and ECCE Examinations students are told not to write any addresses.
146
Use some of the phrases in the box in your e-mail to:
invite
I’d like to invite you to ...
Would you like to come to ... ?
It would be great if you could come to ...
How about ... ?
I’m writing to invite you to ...
accept an
invitation
That would be great!
I just love the idea of ...
Thanks for inviting me ...
I’d love to come to ...
How could I say no?
decline an
invitation
I’m afraid I can’t come because ...
I’m sorry, but ...
Unfortunately, I won’t be able to make it.
It was nice of you to invite me, but ...
We would have had a great time, but ...
make
arrangements
What do you think about ... ?
We could ...
Why don’t we ... ?
I think it would be nice to ...
What if we ... ?
For a list of linking words/phrases
you can use, see 1b.
A SEMI-FORMAL LETTER 6b AN ESSAY III
• A semi-formal letter is written to a person you know but he/she is not
a friend or relative of yours.
• In a semi-formal letter, begin with Dear Mr/Miss/Mrs/Ms/Dr + surname
or with Dear + first name and end with Yours sincerely, All the Best,
Best wishes or Yours.
For the layout of formal letters, see 1a. For a list of linking words/phrases you can use, see 1b.
5b A LETTER (TO THE EDITOR)
EXPRESSING AN OPINION
Dear Eric,
Hope to see you.
Carl
carl341@freenet.com
eric728@yahoo.com
Wedding
Subject: a brief
phrase that
indicates what
the content of
the e-mail is.
Greeting: on the
left-hand side of
the page. Put a
comma after the
name.
Signing off: on
the left-hand side
of the page. Use
your first name
or full name as
appropriate.
Paragraphing:
write in blocked
paragraphs
leaving a blank
line in between
the paragraphs.
give
information
You can get here by car / bus / train / plane.
You should take / bring... with you... because...
The weather here is...
The best time to visit is...
It would be better if you...
The best way to get here would be... because...
As for...
147
7b STORY
Linking words/phrases:
Time
before, before long, when, as soon as, just as, the moment that, while, as, during, in the meantime,
immediately, after, afterwards, after that, later, some time later, soon, then, next, in the beginning,
at first, in the end, finally, eventually, at last, until, by the time
Concession -
Contrast
although, even though, in spite of, despite, however, no matter how/what, whatever, but, while, whereas,
nevertheless, regardless of
Result -
Consequence
so... that, such... that, therefore, so, otherwise, for this reason, under the circumstances, consequently,
as a consequence, as a result
Cause - Reason because (of), as, since, due to, owing to
Emphasis in fact, as a matter of fact, actually, to tell you the truth, strangely enough
Expressions/phrases commonly used in story writing
It was too good to be true.
It was a sight for sore eyes.
I couldn’t believe my eyes/luck.
As luck would have it ...
I was in/out of luck.
(Un)luckily ...
I breathed a sigh of relief.
I was out of breath.
My heart was beating furiously.
It made me jump.
I burst out laughing / into tears.
It was a real shock.
It was getting on my nerves.
It was the best/worst ever.
I was in a good/bad mood.
I was left speechless.
All of a sudden / suddenly ...
The next thing I knew ...
I was taken by surprise ...
To my surprise ...
(Un)fortunately ...
Without a doubt ...
Beyond any doubt ...
Without thinking ...
148
For the layout of formal letters, see 1a.
Set phrases for opening paragraph
I am writing to complain about / make a complaint about ...
I am writing to you regarding / in connection with ...
I regret that I am obliged to complain about ...
I feel I must complain about ...
It was completely different from ...
I feel it is absolutely unacceptable ...
I am dissatisfied with ...
Unfortunately, it was nothing like I expected.
Expressions for main part
The problem is ...
I must mention/point out ...
To make matters worse ...
As if that was not bad enough ...
I was shocked/surprised ...
To my amazement/surprise ...
Your advertisement/brochure was misleading.
In your advertisement/brochure you state otherwise.
You failed to mention that ...
You led me to believe that ...
Set phrases for closing paragraph
I believe I am entitled to a partial/full refund.
I demand a full refund / immediate action / a replacement.
I would be grateful if you would deal with this matter immediately.
I would appreciate it if we could sort this matter out as soon as possible.
I feel sure / am confident that this matter will receive your prompt attention.
I hope that you will give this matter your prompt attention.
I am afraid that if this matter is not dealt with immediately, I will ...
I hope to hear from you as soon as possible.
I look forward to hearing from you.
Thanking you in advance
A REVIEW
Introduction/Plot Comments Conclusion
This book is a best seller.
The book is written by ...
It is a novel / a classic /
an adventure story / a mystery, etc.
It came out in ...
It was published in/by ...
The book tells the story of ...
The main character is ...
The story is based on ...
The story begins ...
The book is about ...
It is set in ...
The plot becomes interesting/
complicated when ...
At some point in the story ...
The hero/heroine of the story ...
This book is badly/well written.
The opening chapters are so
appealing that you want to keep on
reading.
The book contains detailed/ vivid
descriptions of the characters.
The book is very descriptive and
informative.
The plot is weak/confusing/slow in
development.
It is full of suspense.
It’s long/boring/interesting.
Certain parts are funny/amusing.
It has realistic dialogues.
The ending is (un)predictable/
disappointing/spine-chilling.
It has a surprising end.
It portrays ... successfully.
You will find it hard to put down.
It is (not) worth reading.
If you haven’t read it, make sure you get a
copy.
I was highly disappointed by the book.
It is a big let-down from start/beginning to
finish/end.
It’s a classic / a blockbuster.
It’s a highly entertaining book.
It’s worthwhile.
I found the book boring/exciting.
It’s a masterpiece of its kind.
It appeals to all ages.
It’s (un)suitable for children.
I definitely recommend it.
Expressions/phrases commonly used in a book review
BOOK
Expressions/phrases commonly u used in a letter giving advice
A LETTER GIVING ADVICE
Opening paragraph
I was sorry to hear that you’ve got problems.
I hope the following advice will help you.
I’ve thought about your problem quite a lot.
The reason I’m writing back so quickly is to give you
some advice.
Main Part
I think / Maybe you should(n’t)...
If I were in your position, / If I were you, I’d...
I strongly advise you to...
One thing you can do is...
How/What about...?
Why don’t you...?
Closing paragraph
I hope everything goes well. Good luck!
Let me know how everything turns out.
There’s no need to panic. You’ll get over it.
Everything will be just fine.
Don’t forget to keep in touch.
For a list of linking words/phrases you can use, see 1b.
AN ESSAY II
Greetings Set phrases for opening paragraph Set phrases for closing paragraph Signature endings
Dear Tom
Dearest Jane
Dear Mum
Dear Aunt Sue
Hi Karen!
Hello Bill!
NOT:
Dear brother
Dear friend
Dear cousin
How are you (keeping)?
I hope you’re fine.
What have you been up to?
I haven’t heard from you for ages.
It was nice to hear from you.
Thank you / Thanks for your letter.
Sorry I haven’t written for so long.
It’s taken me ages to reply, but ...
I’ve been meaning to write back, but ...
Just thought I’d drop you a line.
Well, I think that’s about it.
Well, that’s all for now.
Well, I’d better finish off here.
I must go now.
Write soon.
Waiting for your letter.
I’m looking forward to hearing from you.
See you soon.
Keep in touch.
Give my love/regards to everyone.
Yours
Love
All my love
Best wishes
All the best
Lots of kisses
Take care
Bye for now
AN E-MAIL BASED ON PROMPTS
A REPORT
Introduction Conclusion
The aim/purpose of this report is to...
This is a report on...
This report describes / deals with...
All in all...
To sum up...
On the whole...
In my opinion,...
I definitely recommend this place...
An informal letter is a personal letter usually written to a friend, a relative or an acquaintance. Note the layout below:
92 Park Lane
Epsom
Surrey KT18 2LR
18 June 20....
Dear Ben,
Best wishes,
John
Greeting: on the
left-hand side of
the page
(e.g. Dear Bill,
Dear Mum). Put
a comma after
the name.
Indent
paragraphs: start
the first line of
each paragraph
under the
comma.
Signing off:
towards the
middle of the
page (e.g. Love,
Best wishes).
Don’t forget
the comma
followed by
your first
name written
underneath.
Your
address: on
the righthand
side
of the page
(not always
necessary).
Date: below
the address.
In the FCE and ECCE Examinations students are told not to write any addresses.
146
Use some of the phrases in the box in your e-mail to:
invite
I’d like to invite you to ...
Would you like to come to ... ?
It would be great if you could come to ...
How about ... ?
I’m writing to invite you to ...
accept an
invitation
That would be great!
I just love the idea of ...
Thanks for inviting me ...
I’d love to come to ...
How could I say no?
decline an
invitation
I’m afraid I can’t come because ...
I’m sorry, but ...
Unfortunately, I won’t be able to make it.
It was nice of you to invite me, but ...
We would have had a great time, but ...
make
arrangements
What do you think about ... ?
We could ...
Why don’t we ... ?
I think it would be nice to ...
What if we ... ?
For a list of linking words/phrases
you can use, see 1b.
A SEMI-FORMAL LETTER 6b AN ESSAY III
• A semi-formal letter is written to a person you know but he/she is not
a friend or relative of yours.
• In a semi-formal letter, begin with Dear Mr/Miss/Mrs/Ms/Dr + surname
or with Dear + first name and end with Yours sincerely, All the Best,
Best wishes or Yours.
For the layout of formal letters, see 1a. For a list of linking words/phrases you can use, see 1b.
5b A LETTER (TO THE EDITOR)
EXPRESSING AN OPINION
Dear Eric,
Hope to see you.
Carl
carl341@freenet.com
eric728@yahoo.com
Wedding
Subject: a brief
phrase that
indicates what
the content of
the e-mail is.
Greeting: on the
left-hand side of
the page. Put a
comma after the
name.
Signing off: on
the left-hand side
of the page. Use
your first name
or full name as
appropriate.
Paragraphing:
write in blocked
paragraphs
leaving a blank
line in between
the paragraphs.
give
information
You can get here by car / bus / train / plane.
You should take / bring... with you... because...
The weather here is...
The best time to visit is...
It would be better if you...
The best way to get here would be... because...
As for...
147
7b STORY
Linking words/phrases:
Time
before, before long, when, as soon as, just as, the moment that, while, as, during, in the meantime,
immediately, after, afterwards, after that, later, some time later, soon, then, next, in the beginning,
at first, in the end, finally, eventually, at last, until, by the time
Concession -
Contrast
although, even though, in spite of, despite, however, no matter how/what, whatever, but, while, whereas,
nevertheless, regardless of
Result -
Consequence
so... that, such... that, therefore, so, otherwise, for this reason, under the circumstances, consequently,
as a consequence, as a result
Cause - Reason because (of), as, since, due to, owing to
Emphasis in fact, as a matter of fact, actually, to tell you the truth, strangely enough
Expressions/phrases commonly used in story writing
It was too good to be true.
It was a sight for sore eyes.
I couldn’t believe my eyes/luck.
As luck would have it ...
I was in/out of luck.
(Un)luckily ...
I breathed a sigh of relief.
I was out of breath.
My heart was beating furiously.
It made me jump.
I burst out laughing / into tears.
It was a real shock.
It was getting on my nerves.
It was the best/worst ever.
I was in a good/bad mood.
I was left speechless.
All of a sudden / suddenly ...
The next thing I knew ...
I was taken by surprise ...
To my surprise ...
(Un)fortunately ...
Without a doubt ...
Beyond any doubt ...
Without thinking ...
148
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